Data Therapy Session #2: “What makes you think you’re better?”
It’s tough to find that one use case that serves as the catalyst for change, and which avoids the trap of overloading your teams with cool, shiny new capabilities. And that’s why it’s time to get cracking with the ‘brilliant basics’. The call centre is one of them.
Syntasa Named a Gartner Cool Vendor in Personalization
Gartner has praised Syntasa’s capabilities to combine clickstream data with enterprise data to deliver a more holistic view of customer behavior.
Data Therapy Session #1: I’m Fine, Leave Me Alone
With the exciting emergence of GAN (Generative Adversarial Networks) and a real definition of AI and deep-learning (rooted in speeding up delivery of your business use cases), I’m seeing CTOs and CMOs co-deciding to build it now, recognising that the right tech currently exists to build at scale without masses of technical debt.